Trust in Crisis — Customer Experience is the Way Out

Building Trust - Source: Edelman Trust Barometer 2017

A Focus on Customer Experience Guides on the Way

  • Treat your employees well
  • Offer high-quality products/services
  • Listen to your customers
  • Pay your fair share of taxes
  • Engage into ethical business best practices

Treat Your Employees Well

Offer High-Quality Products and Services

Listen To Your Customers

Pay Your Fair Share of Taxes

Engage Into Ethical Business Best Practices

My Take



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Thomas Wieberneit

Thomas Wieberneit

Helping businesses to improve in Digital Transformation, Customer Engagement, Customer Experience, CRM, Innovation