The Secret Sauce of Success — Recipe unveiled by the DC Office of Unified Communications

The Secret Sauce

  • They re-platformed to one strong platform that supports multiple and diverse channels
  • They trained up their staff using L.E.A.P
  • They implemented a rotating schedule that has agents work with different channels

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Helping businesses to improve in Digital Transformation, Customer Engagement, Customer Experience, CRM, Innovation

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Thomas Wieberneit

Thomas Wieberneit

Helping businesses to improve in Digital Transformation, Customer Engagement, Customer Experience, CRM, Innovation