The “New Normal” and Data Driven Experiences

As a consequence of an organizational stuff up we had a CRMKonvo that was even better than could be expected in our wildest dreams. Our guests Sheryl Kingstone of 451 Research and Laurie McCabe of the SMB Group have a lot of data and insight to share about data driven experiences and what the digital maturity of companies small and large actually is. Do we talk digital transformation or just digitalization — even only digitization?

Will, whatever changes towards digital communication and collaboration stay? Will it change back to what it was? Something in between? Sheryl and Laurie have some very interesting data points and observations on these topics.

Two strong and renowned analysts — leading experts in their field — with different company focus and different approaches offer significant insight for us.

Great stuff. Enjoy

Helping businesses to improve in Digital Transformation, Customer Engagement, Customer Experience, CRM, Innovation