It is this time of the year again — your favourite articles of 2022

Apart from all the political suff that I do not want to dive into, the year 2022 has seen a lot of exciting events and topics, from the rise and fall of the Metaverse, to lots of defaulting crypto companies. Towards the end of the year, chatGPt stirred up quite some waves.

Not to forget the long story of Elon Musk taking over and handling Twitter …

In more conventional areas, we have seen more of a renewed interest in affordable CX suites. Earlier in the year, also CDPs have been a big topic. Tips for good engagement to achieve customers having a positive experience is also always a topic.

(Nearly) all of this is reflected in the 2022 top ten of my blog, which has seen a good number of visits.

A big and heartfelt thank you to all my readers!

Here are your top ten articles of 2022.

#10 How to engage for customer experience and success

#9 How to create value with a CDP

#8 The impact of the supply chain on the customer experience

#7 A great human — bot conversation with lots to learn

#6 How (and why) a marine consultancy made Zoho core of their business

#5 The almighty Metaverse — its Rise and Fate

#4 How to make Zoho a business’s operating system

#3 How to Zoho’matize a business

#2 Don’t mess with Zoho — A Zohoday 2022 recap

#1 Metaverse — the return of the Undead

All of these are well worth revisiting.

Thank you again for your readership. I wish you all the best for 2023.

Exciting times are lying ahead of us.

Originally published at https://aheadcrm.blogspot.com on January 3, 2023.

--

--

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store
Thomas Wieberneit

Helping businesses to improve in Digital Transformation, Customer Engagement, Customer Experience, CRM, Innovation