it is not only the authority but also the power. Or else we will also get local ‘optimums’ — geared towards supporting the ones who protect/strengthen their fiefdom. Especially heads of service functions are good at this. I am sure you have seen this, too.

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Helping businesses to improve in Digital Transformation, Customer Engagement, Customer Experience, CRM, Innovation

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Thomas Wieberneit

Thomas Wieberneit

Helping businesses to improve in Digital Transformation, Customer Engagement, Customer Experience, CRM, Innovation

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