How to leverage The Power of Ecosystems

Ecosystems are a big topic. What makes an ecosystem successful? What hurts? Are there any key elements to ecosystems to make them succeed? Does it differ from communities? Can a vendor survive without one? Or even better: Can customers succeed without? There are lots of questions to be answered in the times of platform play.

The CRMKonvos team had a vivid conversation with Alan Berkson, Global Director of Community Outreach and Analyst Relations at Freshworks, who, as part of is job works with, and builds ecosystems — pretty well, in fact.

He has a lot of interesting things to say, also about the current rage, which is Clubhouse — will it succeed? Is there any good to it?

Enjoy the conversation!



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Thomas Wieberneit

Helping businesses to improve in Digital Transformation, Customer Engagement, Customer Experience, CRM, Innovation