Thomas Wieberneit

Freshdesk acquires Pipemonk — A Snap Analysis

Last week Freshdesk announced the acquisition of Bengaluru based SaaS data integration company Pipemonk, the seventh acquisition since mid of 2015.

Pipemonk has been launched in 2014 and since has implemented integrations between many leading e-commerce-, accounting-, CRM-, Marketing-, and Billing applications, including Amazon, Shopify, Salesforce, Zoho, Hubspot, Mailchimp, and Stripe. So far Freshdesk was not on their list.

Pipemonk’s promise and objective is to deliver easy-to-setup, pre-built bi-directional integrations between SaaS applications.

On their web site they reported to have more than 2,000 customers acquired in the short life span, with a seed capital of only 2 million dollar.

So one can say that they delivered successfully.

Freshdesk itself has its roots in customer service and since increased its portfolio to include help desk (hotline), a sales application (Freshsales), chat (Freshchat) and social testimonials using acquisitions and own developments.

My Take

Assuming that Freshdesk intends to continue their aggressive growth trajectory with this acquisition the team also has the foundation to integrate new and newly acquired functionality fast, based upon an established architecture.

Overall, congratulations to both teams!

Helping businesses to improve in Digital Transformation, Customer Engagement, Customer Experience, CRM, Innovation

Helping businesses to improve in Digital Transformation, Customer Engagement, Customer Experience, CRM, Innovation