Fastcall drives cooperation of Salesforce users with Intercall and solves Covid challenge

The News

Fastcall, a renowned developer of CTI solutions that are exclusively dedicated to Salesforce, recently announced the release of its Intercall solution. Intercall helps teams to communicate and interact internally from within Salesforce. The app allows phone and video communication. Using Intercall, an employee can call coworkers via their Salesforce user profile instead of using a particular phone number, making it unnecessary to know the current location of the coworker or to perform repeat calls due to unavailability.

  • Replacement of phone directories that are more often than not outdated while enabling a centralized phone directory with data that is already in Salesforce.
  • Calling coworkers via multiple endpoints at the same time with ringing the softphone, mobile phone, and desk phone all at the same time, Intercall prevents wasting time by dialing multiple numbers until you connect to a teammate and the hassle of leaving, listening to, and deleting numerous voicemails.
  • Building transparency and accountability via automated call logging within Salesforce. Just like an external dialer automatically records external communications with customers in Salesforce, Intercall enables greater accountability, tracking, and transparency in the work-at-home environment and empowers managers to get a comprehensive view of team interactions and collaboration.
  • Call recording for future reference, training or to share directly with team members for easy information sharing.
  • Easy and efficient one-click information distribution of voicemail messages to team members or the whole company via voicemail drop.

The Bigger Picture

With growing office campuses and team members working more and more from home it becomes increasingly important to provide employees with an easy and efficient way to collaborate with each other and to communicate and share information with their customers.

My Analysis and PoV

The Corona crisis has increased the demand for online meeting solutions, which has caused a growth spurt for companies like Zoom, Webex and co, but also for collaboration services like Slack or Microsoft Teams, or telephony solutions like simplii that integrate with various applications.

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