Ecosystems, how to play for small players

  • Information about the solution must be readily and easily available, accurate, and the solution itself must work as advertised, i.e. solve the customers’ problem
  • The solution must be easy to implement and efficient to use, which works best, if it is fully developed in the platform’s software stack, because that way the installation will be smooth and users do see a user interface that they are used to
  • And it needs to be fun to use, which is a bit harder but goes in line with making life for the user easy by working like the users and not as if designed by someone who never did the job it shall help the user perform. Ideally, it is possible to work with the company to implement missing or additional functionality fast

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Helping businesses to improve in Digital Transformation, Customer Engagement, Customer Experience, CRM, Innovation

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Thomas Wieberneit

Thomas Wieberneit

Helping businesses to improve in Digital Transformation, Customer Engagement, Customer Experience, CRM, Innovation