CustServ Solutions — Why Choose one Over the Other?

So What Are Contributing Factors?

  • A particular feature is needed or desired
  • Suite- vs. Best-of-Breed thinking
  • Size of the customer organization
  • Relationship building
  • Referrals
  • Departmental adoption

Need of a Particular Feature

Suite vs. Best-of-Breed

Size of the Customer Organization

Relationship Building


Departmental Adoption

What Does It Mean?

Suite Vendors

Best-of-Breed Vendors



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Thomas Wieberneit

Thomas Wieberneit

Helping businesses to improve in Digital Transformation, Customer Engagement, Customer Experience, CRM, Innovation