CRM, CX and the future of privacy

The CRMKonvos gang hat an intensive conversation in the intersection of CRM, CX, customer experience and privacy, which by default makes for a highly interesting one, because of all the conflicting goals that are involved.

Our guest was Michael Hoos. Michael is a highly experienced specialist in the area of security.

With his experience in various industries, using numerous CRM solutions, building compliant customer experiences that respect customer privacy, he has navigated many pitfalls for and with his customers. Now he shapes new solutions with Microfocus.

https://youtu.be/WfY3e01XUz8