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Thomas Wieberneit

Agentforce 2.0 — Champ or Chump?

On December 17, 2024, Salesforce announced Agentforce 2.0 after introducing Agentforce 1.0 during the company’s Dreamforce event. With it…

Dec 20, 2024

Agentforce 2.0 — Champ or Chump?

Dec 20, 2024

Zoho Analytics — One Platform to Help them All

On September 12, 2024, Zoho released a new, AI-rich version of Zoho Analytics that brings self-service BI to any persona in business.

Sep 12, 2024

Zoho Analytics — One Platform to Help them All

Sep 12, 2024

How to play the long game Zoho style

On February 7 and 8 2024, Zoho held its annual ZohoDay conference, along with a pre-conference get together and an optional visit to…

Feb 13, 2024

How to play the long game Zoho style

Feb 13, 2024

SAP is dead — long live SAP

On January 23, 2024, SAP announced the results of its Q4 and fiscal year 2023 , along with an update of the company’s 2025 ambition . The…

Jan 25, 2024

SAP is dead — long live SAP

Jan 25, 2024

How Zendesk moves the needle in customer service

On January 8, 2024, Zendesk announced the acquisition of Klaus , “ the industry leading AI-powered quality management platform “.

Jan 12, 2024

How Zendesk moves the needle in customer service

Jan 12, 2024

A CRMKonvos fireworks — the crop of the year according to you

The other day, I had a look at my blog, checking the articles that resonated with you most in 2023.

Jan 3, 2024

A CRMKonvos fireworks — the crop of the year according to you

Jan 3, 2024

Reflecting on 2023 with gratitude — What caught your interest

A very happy, healthy and prosperous new year to all of you.

Jan 1, 2024

Reflecting on 2023 with gratitude — What caught your interest

Jan 1, 2024

What’s gonna happen with generative AI and CX in 2024?

It is this time of the year. Everybody (and their dog), has some predictions for 2024. As you can guess, reading this, I am participating…

Dec 7, 2023

Dec 7, 2023

The Generative AI Game of Thrones — Is OpenAI toast?

This has been an exciting weekend for the generative AI industry. On Friday November 17, OpenAI that the company fired its figurehead CEO…

Nov 20, 2023

The Generative AI Game of Thrones — Is OpenAI toast?

Nov 20, 2023

How SAP plans to win the CX game

A lot is going on in the SAPverse during October and the early days of November 2023. First, SAP conducted its CXLive event with CX-related…

Nov 6, 2023

How SAP plans to win the CX game

Nov 6, 2023

Thomas Wieberneit

Thomas Wieberneit

Helping businesses to improve in Digital Transformation, Customer Engagement, Customer Experience, CRM, Innovation

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