Thomas Wieberneit – Medium

Thomas Wieberneit

Thomas Wieberneit

How to play the long game Zoho style

On February 7 and 8 2024, Zoho held its annual ZohoDay conference, along with a pre-conference get together and an optional visit to…

Feb 13

How to play the long game Zoho style

Feb 13

Thomas Wieberneit

SAP is dead — long live SAP

On January 23, 2024, SAP announced the results of its Q4 and fiscal year 2023 , along with an update of the company’s 2025 ambition . The…

Jan 25

SAP is dead — long live SAP

Jan 25

Thomas Wieberneit

How Zendesk moves the needle in customer service

On January 8, 2024, Zendesk announced the acquisition of Klaus , “ the industry leading AI-powered quality management platform “.

Jan 12

How Zendesk moves the needle in customer service

Jan 12

Thomas Wieberneit

A CRMKonvos fireworks — the crop of the year according to you

The other day, I had a look at my blog, checking the articles that resonated with you most in 2023.

Jan 3

A CRMKonvos fireworks — the crop of the year according to you

Jan 3

Thomas Wieberneit

Reflecting on 2023 with gratitude — What caught your interest

A very happy, healthy and prosperous new year to all of you.

Jan 1

Reflecting on 2023 with gratitude — What caught your interest

Jan 1

Thomas Wieberneit

What’s gonna happen with generative AI and CX in 2024?

It is this time of the year. Everybody (and their dog), has some predictions for 2024. As you can guess, reading this, I am participating…

Dec 7, 2023

Dec 7, 2023

Thomas Wieberneit

The Generative AI Game of Thrones — Is OpenAI toast?

This has been an exciting weekend for the generative AI industry. On Friday November 17, OpenAI that the company fired its figurehead CEO…

Nov 20, 2023

The Generative AI Game of Thrones — Is OpenAI toast?

Nov 20, 2023

Thomas Wieberneit

How SAP plans to win the CX game

A lot is going on in the SAPverse during October and the early days of November 2023. First, SAP conducted its CXLive event with CX-related…

Nov 6, 2023

How SAP plans to win the CX game

Nov 6, 2023

Thomas Wieberneit

Dreamforce 2023 — How right does Salesforce get AI?

Dreamforce 2023 has started. It is the first post-Covid physical Dreamforce. The event has more than 40,000 participants from all over the…

Sep 13, 2023

Dreamforce 2023 — How right does Salesforce get AI?

Sep 13, 2023

Thomas Wieberneit

Salesforce lets the Genie out of the bottle!

During the Salesforce AI Day on June 12 as well as the Salesforce AI Industry Analyst Forum on June 20, Salesforce provided a lot of…

Jun 24, 2023

Salesforce lets the Genie out of the bottle!

Jun 24, 2023

Thomas Wieberneit

Thomas Wieberneit

Helping businesses to improve in Digital Transformation, Customer Engagement, Customer Experience, CRM, Innovation

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