May 23Browsing in privacy with Ulaa? Here’s why!During Zoho’s signature event Zoholics in Austin, the company announced the availability of Ulaa , the new Zoho web browser. Of course, Ulaa does have a meaning. It is a Tamil word that means journey or path. …Web Browser5 min readWeb Browser5 min read
May 12Zoho — How a technology company reimagines business softwareOn May 4, 2023, Zoho held its Zoholics conference in Austin, TX which included a media and analyst track in addition to the customer track. After all, Zoholics is a customer event. During this event, about 80 participants of the former track had ample opportunity to learn about and discuss…Zoho10 min readZoho10 min read
Apr 25The State of Customer Experience: A Small Business PerspectiveThe following article is an excerpt of a White Paper by Customerization ‘s Kira Tchernikovsky . Kira is the co-founder and CMO of this Canadian consulting company that focuses on helping SMBs stand out through superior business automation. Customer experience (CX) is how a customer feels about a company over…Smb4 min readSmb4 min read
Apr 15How to make efficient use of generative AIGenerative AI is here to stay. It is not only a hype that probably gets worse before it gets better. And we clearly still are in a hype, as the following chart showing the search interest for ChatGPT between October 1, 2022 and April 12, 2023 from Google Trends shows.Generative Ai6 min readGenerative Ai6 min read
Mar 16How vendors help generating value with generative AIBasically, everyone — and their dog — jumps on the bandwagon, with the Gartner Group predicting that it is getting worse, before it is going to be better. According to them, generative AI is yet to cross the peak of inflated expectations. Before being accused of vendor bashing … I…ChatGPT9 min readChatGPT9 min read
Mar 2Truly Zoho — How capitalism and doing right coincideThe past 9 months have seen quite a rollercoaster in the tech industry. We have seen staggering profits, we continue to see stock buybacks, we have seen consolidation, mergers and acquisitions — and we have seen mass layoffs . Few of them were well handled or communicated. Even fewer showed…Zoho8 min readZoho8 min read
Feb 16Beyond the hype — How to use chatGPT to create valueNow, that we are in the middle of — or hopefully closer to the end of — a general hype that was caused by Open AI’s ChatGPT, it is time to reemphasize on what is possible and what is not, what should be done and what not. …ChatGPT6 min readChatGPT6 min read
Jan 31How to tie CX to business success in three simple stepsIn 2022, the Forrester CX Index dropped for the first time in years, with nearly twenty percent of US brands seeing a drop in customer experience. Towards the second half of 2022, an increasing number of companies fear a recession and put their spending under scrutiny. At the same time…Cx6 min readCx6 min read
Jan 20Social media is dead — long live social mediaRest in peace, Social Media! Yes, I know, you have been pronounced dead numerous times already, and that as early as 2011 by the Sillicon Valley Watcher , if not earlier. You lived on. Still, now you really need to admit that you are a dead thing walking. You…Social Media5 min readSocial Media5 min read
Jan 13Three CX predictions and how to get some value from themAt the end of a year and the beginning of the following year all kinds of research organizations and pundits make their predictions. So could I but then, this year I choose to have a look at some predictions and comment on them. After all, there are predictions for all…Customer Experience5 min readCustomer Experience5 min read
