Thomas WieberneitHow to play the long game Zoho styleOn February 7 and 8 2024, Zoho held its annual ZohoDay conference, along with a pre-conference get together and an optional visit to…6 min read·Feb 13, 2024----
Thomas WieberneitSAP is dead — long live SAPOn January 23, 2024, SAP announced the results of its Q4 and fiscal year 2023 , along with an update of the company’s 2025 ambition . The…5 min read·Jan 25, 2024----
Thomas WieberneitHow Zendesk moves the needle in customer serviceOn January 8, 2024, Zendesk announced the acquisition of Klaus , “ the industry leading AI-powered quality management platform “.4 min read·Jan 12, 2024----
Thomas WieberneitA CRMKonvos fireworks — the crop of the year according to youThe other day, I had a look at my blog, checking the articles that resonated with you most in 2023.5 min read·Jan 3, 2024----
Thomas WieberneitReflecting on 2023 with gratitude — What caught your interestA very happy, healthy and prosperous new year to all of you.3 min read·Jan 1, 2024----
Thomas WieberneitWhat’s gonna happen with generative AI and CX in 2024?It is this time of the year. Everybody (and their dog), has some predictions for 2024. As you can guess, reading this, I am participating…4 min read·Dec 7, 2023----
Thomas WieberneitThe Generative AI Game of Thrones — Is OpenAI toast?This has been an exciting weekend for the generative AI industry. On Friday November 17, OpenAI that the company fired its figurehead CEO…4 min read·Nov 20, 2023----
Thomas WieberneitHow SAP plans to win the CX gameA lot is going on in the SAPverse during October and the early days of November 2023. First, SAP conducted its CXLive event with CX-related…5 min read·Nov 6, 2023----
Thomas WieberneitDreamforce 2023 — How right does Salesforce get AI?Dreamforce 2023 has started. It is the first post-Covid physical Dreamforce. The event has more than 40,000 participants from all over the…5 min read·Sep 13, 2023----
Thomas WieberneitSalesforce lets the Genie out of the bottle!During the Salesforce AI Day on June 12 as well as the Salesforce AI Industry Analyst Forum on June 20, Salesforce provided a lot of…6 min read·Jun 24, 2023----