Thomas WieberneitZoho Analytics — One Platform to Help them AllOn September 12, 2024, Zoho released a new, AI-rich version of Zoho Analytics that brings self-service BI to any persona in business.Sep 12Sep 12
Thomas WieberneitHow to play the long game Zoho styleOn February 7 and 8 2024, Zoho held its annual ZohoDay conference, along with a pre-conference get together and an optional visit to…Feb 13Feb 13
Thomas WieberneitSAP is dead — long live SAPOn January 23, 2024, SAP announced the results of its Q4 and fiscal year 2023 , along with an update of the company’s 2025 ambition . The…Jan 25Jan 25
Thomas WieberneitHow Zendesk moves the needle in customer serviceOn January 8, 2024, Zendesk announced the acquisition of Klaus , “ the industry leading AI-powered quality management platform “.Jan 12Jan 12
Thomas WieberneitA CRMKonvos fireworks — the crop of the year according to youThe other day, I had a look at my blog, checking the articles that resonated with you most in 2023.Jan 3Jan 3
Thomas WieberneitReflecting on 2023 with gratitude — What caught your interestA very happy, healthy and prosperous new year to all of you.Jan 1Jan 1
Thomas WieberneitWhat’s gonna happen with generative AI and CX in 2024?It is this time of the year. Everybody (and their dog), has some predictions for 2024. As you can guess, reading this, I am participating…Dec 7, 2023Dec 7, 2023
Thomas WieberneitThe Generative AI Game of Thrones — Is OpenAI toast?This has been an exciting weekend for the generative AI industry. On Friday November 17, OpenAI that the company fired its figurehead CEO…Nov 20, 2023Nov 20, 2023
Thomas WieberneitHow SAP plans to win the CX gameA lot is going on in the SAPverse during October and the early days of November 2023. First, SAP conducted its CXLive event with CX-related…Nov 6, 2023Nov 6, 2023
Thomas WieberneitDreamforce 2023 — How right does Salesforce get AI?Dreamforce 2023 has started. It is the first post-Covid physical Dreamforce. The event has more than 40,000 participants from all over the…Sep 13, 2023Sep 13, 2023